TERMS AND CONDITIONS

Please read the following terms and conditions carefully. These terms and conditions apply to your booking with Moksha NZ Ltd. By making your booking you are irrevocably agreeing to enter a contract with us on these terms and conditions. That contract becomes binding immediately on our confirmation of your booking.

RESERVATION POLICIES:

We understand the importance of securing your spot, which is why a $500 non-refundable deposit is required upon booking.

Full payment is due 30 days before the retreat begins, ensuring a seamless experience for everyone involved.

We kindly request timely payments to avoid any inconvenience or cancellation according to our policy.

CANCELLATION POLICY:

While deposits are non-refundable, we recognize that plans may change. Here's our cancellation breakdown:

• Over 90 days before the retreat: Refund minus the non-refundable deposit.

• Between 90 - 30 days before: 50% refund.

• Less than 30 days before: Unfortunately, no refund can be issued at this point. Please understand that these policies are in place to ensure the best experience for all participants.

In rare cases where Moksha NZ must cancel a retreat, rest assured, a full refund will be provided. However, we regret that we cannot cover any expenses resulting from such cancellations.

We want to emphasize that after the retreat begins or if a guest decides to leave voluntarily, refunds won't be available.

PRE-EXISTING MEDICAL CONDITIONS:

Your well-being matters to us. Please inform us in writing of any pre-existing medical conditions when booking. We prioritize the safety of all participants, and our team will ensure that everyone can fully enjoy the retreat experience.

TRAVEL INSURANCE

You must obtain travel insurance covering all dates and destinations of travel. Your insurance must cover at least: trip interruption, personal injury, medical expenses, evacuation and repatriation cover including during pandemic events. We also strongly recommend it covers cancellation, curtailment, travel delays, personal liability and loss of luggage and personal effects. You will be required to provide documentary evidence confirming that you hold the above travel insurance prior to departure.

We will not be liable for any costs, losses or damage inccured by you resulting from your failure to comply with this cause and we recommend you purchase your insurance at the time or soon after booking your trip.

OPTIONAL EXTRAS / SPA TREATMENTS:

To enhance your experience, we highly recommend booking any extras or spa treatments in advance. This ensures we can accommodate your preferences and that you don’t miss out on these rejuvenating experiences.

COVID-19:

Refunds cannot be provided if you're unable to attend due to isolation requirements.

Important Travel Information

VOA-Visa Entry Requirements

  • Your passport must have at least a minimum of 6 months validity.

  • You must show proof of a return airfare.

  • The latest information on entry requirements, Covid-19 requirements and health procedures can be found here

Visa Requirements for Bali

  • New Zealand Passport holders are eligible for a Visa on Arrival (VOA-Visa).

    The cost is IDR500.000 per person (approximately NZD60.00).

  • The VOA-Visa is valid for a single entry into Bali/Indonesia, for a stay of up to 30 days and can be extended once at the local Immigration Office (charges apply).

  • Entry requirements for other passport holders, can be found here